Pre- and after-sale services

Our aim is to provide you with complete satisfaction with Black Red White products. Therefore, when shopping in our stores, remember to:

• Ask our salesperson about all details, technical data and ways of maintenance of purchased assortment.
• Make sure that maximum caution is exercised during furniture delivery – especially in case of heavy packs and ones containing glass (hints are provided on packaging labels).
• Acquaint yourself with assembly instructions attached to furniture.
• Before assembly acquaint yourself with safety regulations.
• If you find some irregularities during the assembly report it to the store where you purchased furniture. You will be acquainted with the complaints procedures.
• Use a damp, soft cloth or paper towel to clean furniture.
• In case of further questions contact with our Customer Service Department +48 84 685 02 02
• In order to provide the highest quality products our furniture and fronts undergo rigorous endurance and safety tests. Click the link to view furniture certificates. In order to view furniture fronts certificates click this link.

Complaints - Remarks – Returns

If you encounter any problems with the purchased products:

· Immediately turn up to the store where you bought the assortment or to the company’s nearest outlet.

· When reporting a fault at a store you should:

- present a purchase receipt or invoice

- know the colour and code of complained product (you will find it in the assembly instruction) or present a faulty element in the assembly instruction, e.g. S41-207 (worktop of a chest of drawers 150/3S Natalia set)

- describe a fault as well as time and circumstances in which it occurred, e.g. connecting a worktop with a body is not possible due to hole misplacement in the worktop - the fault noticed during the assembly, etc.